Booking an accommodation, choosing a hotel room, all of this is synonymous with leisure and getting away from it all. It should not be forgotten that this is a contract between a guest and a hotel. Everyone, for their part, has obligations and a promise to keep. The Welcome Hotel Paris 6 helps you take stock of hotel room regulations.
Hotel classification
First of all, remember that there is a classification for tourist accommodation and hotel establishments in general. Every 5 years, a hotel is required to renew its classification. For this, it must respect a very large number of criteria which vary according to the number of stars. Mandatory criteria and optional criteria. Among them :
- The size of bedrooms and bathrooms (one of the mandatory criteria)
- Equipment:
- The air conditioning
- Desk or table
- A number of seats depending on the number of people in the room
- Two light points in the bathroom
- Household linen
- Wardrobe, …
- The condition of the sign and outdoor facilities
- The respect of environment
- The website with access to prices, types of accommodation, …
An inspector moves around the establishment and observes the services, the equipment present and their condition. Then, the decision by Atout France is taken and sent to the hotel, which receives its certification and can display its ranking on its facade in front of the main entrance and in its communication. The classification of hotels is very framed and very standardized. The criteria grid is constantly evolving and takes into account new customer behavior and new tourist consumption patterns. The ranking of establishments is not arbitrary.
Hotel room reservation
How is a hotel room reservation made in tourist accommodation? What are we entitled to ask of you and what are the terms of the contract established between the hotelier and his client?
The type of room booked
When you make your reservation, you choose among the types of accommodation, depending on the number of people, equipment, and services. There are security standards that the hotel must meet. Single rooms can only accommodate one person, and no more. The same goes for a double room which will not accommodate 3 people. A cot can be installed for a child under 2 years old. Beyond that, it is an additional person and it is advisable to book a triple room.
Payment
More and more hotels are no longer asking for payment when booking. However, it is very important to look at the conditions of your reservation. Indeed, the hotel can charge the first night a few days before arrival or request payment of the entire stay upon arrival. What is needed is that the information is clearly stated before booking and on the confirmation.
A reservation on a hotel site is made on a secure booking engine, an “https”. You can therefore enter your credit card number and its expiry date in complete safety.
Cancellation policy
When you make your reservation, take a good look at the cancellation conditions, it is essential to avoid unpleasant surprises and dissatisfaction totally independent of the stay itself. The hotelier includes on his site or on the email he sends you, the method of payment requested, and the cancellation conditions. In these conditions, you will see until what date you can cancel your reservation free of charge, and what will be the terms in the event of a cancellation after the deadline. Is it one night, 50% of the reservation or the whole stay. Often the tariffs offered offer different conditions. The cheapest rate, for example, will offer less flexible conditions.
Data processing
When you make a hotel reservation, you communicate data to a merchant:
- Last name and first name
- Address, phone number and email
- Bank details
The hotel undertakes to display on its website or on the direct confirmation email, its data protection regulations. It will not disclose your information to third parties, except those mentioned such as the bank and the booking engine for example. They need this information. As in any business, you have the right to ask the hotel to delete your data and the hotel must respect your choice.
If the hotel sends you an email with a promotion, it is mandatory to display the mention “unsubscribe” at the bottom of the email. If you unsubscribe from an email communication, the hotel will no longer bother you with its campaigns.
Rates and conditions at Welcome Hotel Paris
Celebrate, feast around a good table, take a break along the Saint-Martin canal or take a selfie at the top of the Eiffel Tower… So many memories to create with friends or girlfriends in Paris!
At the Welcome Hotel Paris, the rates and conditions are clearly explained on our Website:
- Best flexible rate with free cancellation until 2:00 p.m. on the D-Day. In case of late cancellation or no show, the hotel will charge the 1st night. A credit card guarantees the reservation. No payment in advance
- Semi-flexible rate AND Long Stay rate with free cancellation until 7 days prior to arrival. In the event of late cancellation or no-show, the hotel will charge the entire stay. A credit card guarantees the reservation. No prepayment required.
The hotel offers cancellation insurance. If the customer opts for this insurance, and cancels out of time, he must contact the insurance directly to find out if he can be compensated.
Accessibility for people with disabilities
How to find a hotel adapted for people with reduced mobility?
Note that there are several types of disability:
- Physical
- Visual
- Auditory
- Mental
Thus, each handicap suggests different infrastructures. Some brands will easily accommodate people with visual disabilities, while others offer rooms and common areas fully adapted to motor disabilities. There is a Tourism and Handicap label in Paris. This guarantees travelers access to equipment and services.
Accessibility at the Welcome Hotel Paris
At the Welcome Hotel, we welcome people with reduced mobility. A bedroom with bathroom and an elevator have even been designed with this in mind. A wheelchair can thus easily enter the elevator and the room. The bathroom is very spacious with a walk-in shower and a sit-in shower.
This room is equipped with:
- King size bed
- Spacious private bathroom with open shower and sit-in shower
- Dressing room
- Fridge
- Salon
- Air conditioner
- Free WIFI
- Large double-glazed windows overlooking the mythical Boulevard Saint-Germain
- Courtesy tray, …
A buffet breakfast is served every morning in your room (continental version) or in the breakfast room between 7:00 a.m. and 11:00 a.m. at the price of €12/person (except offer with breakfast included). It offers hot drinks, orange juice, bread, crispy pastries, brioche, cake, yogurts, cheeses, cereals, boiled eggs, etc. Perfect for getting the day off to a good start! A concierge service is provided by the 24-hour reception.
Hotel room regulations: good to know
A room, once rented, is private property. But there are rules to be respected on the customer’s side as well as on the hotelier’s side.
You must have access to a clear display of prices, in the establishment and online. An amount established per night for a type of room according to the number of people.
On the hotel confirmation should appear:
- The name under which you made your reservation
- The dates of stay with the number of nights
- The total amount of the reservation (price of accommodation, breakfast, etc.)
- The price of services provided by the establishment such as breakfast
- Additional costs such as the city tax
- Deposits if any
- The type of room booked
- Cancellation conditions
- The payment method required
- Data processing
- Hotel contact details
Good habits
Whether in a tourist hotel, tourist residences, a seasonal hotel, holiday villages, or tourist accommodation, there are good practices.
- Category of a tourist establishment
Research the category of hostels, find out about the criteria grid to find out the differences between the stars.
- Customer review
Take the time to read traveler experiences and compare your expectations to theirs. If you are preparing a stay for four, look at the feedback from travelers in family rooms. Is the geographical location as exceptional as the site of the commercial establishment suggests? The tourist attraction can give rise to very unpleasant surprises, and the opinions do not lie very much.
- Dissatisfied customer
In the event of a dispute, it is best to first contact the hotelier. An error can happen. And if it is a dissatisfaction linked to a technical problem, the hotel can offer a commercial gesture. amicable procedures are simpler for everyone. The compensation criteria vary depending on the dispute, a service may be offered or a discount on the stay.